President William Ruto has announced that the government is implementing new laws and policies that will facilitate growth in IT-enabled services in the country.
Speaking on Friday during the launch of Call Centre International (CCI) Global Contact Centre at Tatu City in Ruiru, Kiambu County, Ruto said the measures are to help the government unlock opportunities in the Business Process Outsourcing (BPO) services sector.
Consequently, the government is enhancing the country’s competitiveness and aligning it with global standards to accelerate the growth of the BPO market and other IT-enabled services.
The goal, he noted, is to scale up government investments in the relevant infrastructure, including the national broadband and digital hubs, to create jobs for at least one million digital workers in the next five years.
“We are determined to claim our fair share of the BPO pie for the benefit of our young men and women who are eager to contribute to growing our economy,” said Ruto.
The President noted that Kenya’s strength is in a large, skilled youthful workforce, government policies which give priority to the digital economy as a strategic pillar of the Bottom-Up Economic Transformation Agenda, an education system that stresses digital skills, a strategic geographical location aligning with global time zones and proficiency in English, a language widely used in major economies.
Ruto also said the government is strengthening existing laws to create a conducive environment for the ICT-BPO industry to thrive.
“Our goal is to develop sector-specific legislation that aligns with international standards in the short, medium and long term,” he said.
Government efforts in strengthening the sector, President Ruto explained, include enforcing BPO standards that meet international best practices, updating fiscal and non-fiscal incentives to keep pace with technological advancements, and investing in green energy.
He said the government is also working with the private sector in enhanced skills training for Kenyan youth to ensure that they are prepared for the jobs of tomorrow.
“These efforts demonstrate our commitment to fostering a thriving, sustainable, and globally competitive BPO sector in Kenya,” said Ruto.
The President appealed to investors to collaborate with the government in its digital hubs program for BPO operations to succeed and expand.
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